The objects purchased on the ADITTY IBIZA online shop (www.adittyibiza.com) will be posted via courier service NACEX within 24-48 hours. The delivery times are the following:

Mainland Spain and Balearic Islands: 1-2 working days. Canary Islands, Ceuta and Melilla: 2-3 working days. Rest of Europe: 5 working days.

The orders are prepared when the payment has been confirmed and within the following hours: Monday to Friday from 10.30 to 19.30.

The orders made outside these times will be prepared the following working day. There will be no shipping on Saturday, Sunday or Festive days. When placing an order, if you are outside the European Union please take into account that you ar e responsible for the payment of customs tax.

SHIPPING COSTS

The cost of each shipping will be automatically calculated and detailed at the moment of confirming your order, just before confirming the payment, and it will depend mainly on the destination.

The applicable fees are:

Mainland Spain and Balearic Islands: €5.95 Canary Islands, Ceuta and Melilla: €5.95 Europe: €10
Rest of the world: please check.

ADITTY IBIZA is not responsible for any delays derived from any internal problems that NACEX could have, nor any national or local festivities or strikes.

EXCHANGES AND RETURNS

To proceed to the devolution of an article acquired in ADITTY IBIZA online shop (www.adittyibiza.com), you must do the following:

  1. Request a return by mail to info@adittyibiza.com within 7 working days following the reception of the product, describing the reason of the devolution.
  2. The articles must be returned:
    a) In its original condition, together with any accessory that came with the same, not being able to be used or damaged.
    b) With its original labels.
    c) In its original and complete packaging.
  3. Please send the article to the following address:

ADITTY IBIZA
Calle Joan Daifa No6, 1o Izq. 07819 Puig d’en Valls
Ibiza (España)

(*)Important Notice: Until we receive the article returned in our warehouse this will be under your responsibility. We recommend to send the article by courier or certified post and to keep the receipt.

DO I HAVE TO PAY FOR THE RETURN?
To return an article bought from Aditty Ibiza (www.adittyibiza.com) you only have to contact with the courier company or the Post Office and send us the article to the address stated above.
The postal costs will be payable by the client who wishes to return the article. If the article is damaged, Aditty Ibiza will assume the total cost of the postage for its exchange and/or return.

WE TAKE PICTURES FROM EACH AND EVERY ONE OF THE ORDERS THAT WE SEND IN ORDER TO ENSURE THAT THEY HAVE BEEN CORRECTLY PROCESSED AND TO BE ABLE TO CHECK IN CASE ANY TROUBLE OR CONFUSSION ARISES.

The products discounted price, will not be possible to change or return

HOW WILL I RECEIVE THE AMOUNT OF THE RETURN?
Once the return has been done, you will receive the amount through the same paying method you used.

WHEN WILL I RECEIVE THE AMOUNT OF THE RETURN?
When we check that the articles are in perfect condition and with the adequate labels, you will receive an email confirming the amount that will be returned to your account.

WHAT PAYMENT METHOD CAN I USE TO PLACE MY ORDER? www.adittyibiza.com has the following payment methods:

Paypal
Credit/debit card
Pay on receipt
Bank transfer; if you choose bank transfer, you must indicate your order registration number in the concept of the transfer.

WHY COULD MY DEBIT/CREDIT CARD BE DECLINED?
Your debit/credit card could be declined for one of the following reasons:

Your car can be expired. Please check that your card does not exceed the expiry date.
Your card could have reached the set limit. Please check with your bank that the card has not exceeded the limit to proceed with the purchase.

One of the details could have been introduced incorrectly. Please check that you have fill in the details correctly in all the requested fields.
You might not have activated the option of purchasing on the Internet.

CAN I GET AN INVOICE ON THE NAME OF MY COMPANY?
If you need a bill on the name of your company, please send us an email to info@adittyibiza.com with your VAT registration number, company name, address and telephone. It is convenient to request the invoice when you place your order.

CAN I REQUEST TAX-FREE?
Sorry, it is not possible given that Tax Free is only applicable to products bought in a physical shop and therefore are transported/shipped by the same buyer.